Exchange & Refund Policy

At Rawash Fragrances, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a 7-day return and exchange policy.

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Exchanges

• Exchanges are available within 7 days of delivery.

• Products must be unused, unopened, and in their original packaging.

• To initiate an exchange, please contact our customer support. You may exchange for an item of equal or lesser value.

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Refunds

• Refunds are processed once the returned product is received and inspected.

• Refunds will be made to your original payment method within 4–7 business days.

• Shipping charges are non-refundable.

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Video Proof Requirement

• Please provide an unboxing video as proof of any damage, defect, or issue.

• This helps us validate your claim and resolve the matter quickly.

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Exceptions

• Sale or discounted items are not eligible for return or refund unless defective.

• Products showing signs of use, damage, or tampering will not be accepted.

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How to Initiate a Return or Exchange

To request a return or exchange, please contact us at:

Email: rawashfragrances@gmail.com
Phone/WhatsApp: 03284636940