At Rawash, we want you to enjoy every fragrance you purchase from us. If you face any issue with your order, we are here to help and provide the best possible solution.

We accept refund or replacement requests for eligible products within 7 days of delivery. To qualify, the product must be:

  • Unused and unopened
  • In its original packaging
  • In the same condition as received
  • Accompanied by order details or proof of purchase

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order details and supporting images. We will review the issue and provide a replacement or refund if applicable.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or refunds for:

  • Opened or used perfumes
  • Products with damaged packaging caused by the customer
  • Items purchased during special clearance or final sale offers

Refund Process

Once your refund request is approved, we will process your refund through the original payment method or provide another suitable solution.

Refund processing time may vary depending on your payment provider.

Order Cancellation

Orders can only be cancelled before they are processed or shipped. Once an order has been dispatched, cancellation requests cannot be accepted.

Contact Us

If you have any questions regarding refunds or returns, please contact our customer support team. We are always happy to assist you.